At NP Brows & Lashes, we are committed to providing a relaxing experience and ensuring the highest service quality for every guest. To do so, fair and efficient scheduling is essential. Please kindly review the following policy:
1. Appointments
- Appointments will only be held for a maximum of 10 minutes after the scheduled time. After that, if there is no notice from the client, the appointment will be canceled to prioritize other guests.
- For clients who book and do not show up without any notice despite our attempts to call or message, future appointments will require a non-refundable deposit to secure the slot.
- For group bookings of 3 or more guests, a 50% deposit of the total service cost is required to secure the appointment.
2. Rescheduling and Cancellation Policy
- If a client reschedules or cancels an appointment less than 24 hours in advance for two consecutive times, the next booking will only be secured once the client pays the full service fee in advance.
- If late reschedules or cancellations continue after that, all future bookings will require full payment in advance and the fee will not be refunded if further changes or cancellations are made.
- We do not offer rescheduling, refunds, or service fee credits for missed appointments or late cancellations without at least 24 hours notice.
3. Additional Notes
- Last minute changes can disrupt our operations and affect the experience of other clients. We kindly ask for your understanding and encourage thoughtful scheduling to ensure your treatment goes smoothly.
- In cases of sudden illness or unforeseen emergencies, please reach out to NP Brows & Lashes as early as possible so we can offer flexible assistance when possible.
We truly appreciate your understanding and cooperation.
